Returns & Refunds Policy.

Filaments

Any filament purchased from BSForge can be returned within 7 days of the purchase date for a replacement only. We do not issue cash refunds on filament orders.

Contact us before sending anything back — see How to Start a Return below. If the spool arrived faulty, incorrect, or damaged in transit, that falls under our shipping damage handling instead, and return shipping is on us. For all other 7-day exchanges, the customer covers return shipping unless we agree otherwise.

3D Printers

Printers cannot be refunded, under any circumstances. BSForge sells genuine Prusa Research hardware as an authorised reseller — we did not manufacture the unit, and refunds sit outside what a reseller can offer.

If a printer develops a fault:

• The customer ships the unit back to BSForge at their own cost.
• We inspect the unit and confirm whether it can be repaired.
• If it can be repaired, we repair it and return it to you. If a manufacturer warranty applies, we coordinate that on your behalf.
• No refund is issued at any point in this process — repair or return is the outcome, not a refund.

Damaged in Shipping

If your order arrives visibly damaged because of shipping or courier handling, contact us as soon as possible with photos of the item and its packaging. We will:

• Repair or replace the damaged item, and
• Apply a discount as a goodwill gesture for the inconvenience.

As with the rest of this policy, no refund is issued — including for printers. The resolution is repair, replacement, and a discount, not a refund.

How to Start a Return

1. 01
   Get in touch first.

   Message us on WhatsApp or use the Contact form with your order details and, if relevant, photos of the issue. Don't ship anything back before we've confirmed the next step.

2. 02
   We assess it.

   We'll review your case — usually within one business day — and confirm whether it's a filament exchange, a printer fault, or shipping damage, and what happens next.

3. 03
   We resolve it.

   Replacement, repair, or a repair-plus-discount — whichever applies under this policy — is arranged directly with you.

Reseller Disclaimer

BSForge (registration no. 2026/267894/07) is an authorised reseller of Prusa Research products in South Africa, based in Pretoria, Gauteng. All hardware sold is genuine and sourced through the official Prusa channel. Because BSForge is a reseller rather than the manufacturer, our ability to offer refunds is limited in the ways described above — our focus instead is on genuine repair, replacement, and after-sales support for every order.

Questions about this policy? Contact us — we're happy to talk through your specific situation.